Project Overview
A SaaS integration that synchronizes support tickets and development issues between Freshdesk and YouTrack.
The Problem
Support and engineering teams lacked visibility and synchronization across tools.
The Solution
Built event-driven workflows with REST APIs and webhooks to synchronize tickets, comments, and statuses.
Architecture
- Event-driven sync logic
- Webhook-based updates
- Idempotent data handling
Key Challenges
- Authentication across platforms
- Avoiding duplicate events
- Handling sync latency
Outcome
Reduced friction between support and engineering teams while improving cross-platform visibility.